About the Founder
After completing my enlistment in the United States Marine Corps in 2006, I still wanted to serve my community. It has been our mission to bring exceptional 24/7 Drain Rooter experiences to our local customers. We are based in San Diego; however, we service all of San Diego County. With our trained techs and office staff living all over the county, we are serving both residential and commercial customers, from small home plumbing projects to large government contracts. We do our best to work alongside our customers to not only ensure that they are satisfied with our services, but also to bring them affordable and realistic prices. We not only want to be your plumber for life, but we also want to be your friend. We take the time to explain every option and will not start until you choose what option best fits you and your family. If needed, we will call a friend or relative to explain. When we enlist in the military, we take an oath of honor, courage, and commitment. We carry those values with us on every job to do the best we can for you and your family. It is our mission to leave every customer with a smile and a friend for life.
With our 24/7 Drain Rooter company, we service all of San Diego County, with our northernmost point being the Camp Pendleton military base. We have many projects on the military bases to help with the health and well-being of our military personnel.
Our Mission
Our company’s mission is to bring affordable prices and a trustworthy plumber into your home. As 24/7 Drain Rooter, we understand that your home is your biggest investment. We offer multiple options to work with you. We let you be in charge of what is done in your home. Every time we enter your home, we will inspect it and give you our professional recommendations. We will list the items that we recommend first and then build a plan that fits your family and budget. Since we offer financing, even our larger projects are affordable. We offer eighteen months with no interest (on approved credit).
With our 24/7 Drain Rooter company, we strive to give back to the community as much as we can. We donate to many organizations in different ways. One of the ways we donate is monetarily. We have given much money to little league baseball and soccer clubs. Not only does this help with funding for the leagues, but it gives all kids interested in playing baseball a chance. Another way we give back is by volunteering our time to help coach the kids. I coach little league baseball as well as AYSO soccer. This is one way we can help keep the kids involved and off the streets.
Our Values
At our company, 24/7 Drain Rooter, we offer career training and a chance for advancement for our employees. Our techs and office personnel have one-on-one time with the owner and opportunities to learn from our highly trained techs. With this, we are able to send someone highly trained to you when you are in a time of need. We know your time is valuable to you and your family, so we get the job done in a timely manner. Without rushing from job to job, we spend our time with one customer at a time so we do not have to come back to do the same job twice. We will ensure that we clean up after the job so you can just relax. It is not your job to clean up after us; it is our job to clean up after ourselves.
When calling us, you are calling someone’s father, daughter, mother, son, grandmother, grandfather, husband, or wife. We are a family-oriented company that values family. So from our family to yours, we will notify you before we are on the way so you do not have to just sit by the door and wait. This minimum of thirty minutes’ notice allows you and your family to go out and do what you have planned. Once we notify you that we are on the way, we allow you not to rush but to finish and travel home safely.
EXPERIENCED
With over fifteen years of experience, we have seen many things. There is always more for us to learn, so we attend as many trainings as we can. These trainings are not only for plumbing but also to help us in our customer service. As new technology emerges, we travel to classes to get up-to-date training. Our industry is always changing, and we need to keep up. There are many jobs that we go to where we are told, “We have had three plumbers here and nobody can figure this out.” This is where we take pride in our training and experience. We are able to figure out many jobs that others are not able to do.
TRANSPARENCY
With our company, 24/7 Drain Rooter, we always give you the option to choose what you want done. Yes, we give you a list of recommendations that should be noted. No, we do not say that all of them need to be done today. We do not use scare tactics or pressure you to do any job. With us, you can choose to do nothing, and this is okay with us. We hope this is not the case, as one of our biggest goals is to help you with your needs. We also will investigate every job to ensure we are correct in diagnosing every job, no matter how difficult. We also do not start any job without you understanding what we are doing and why. We want you to understand that we are giving our recommendations from our experience, knowledge, and our hearts. With this, we want to build trust to ensure you are not just a customer but a client.
Our phones are available any time of day or night. If you just have a simple question or are calling in distress, we are always there as your 24/7 Drain Rooter. Just remember, we are here as a friend and a professional. We want to help, not just fix and run. It is our pleasure to help you in any way we can. Thanks and SEMPER FI!